Products & Services Manager (Senior or Lead) - Residential DSM Programs

Duke Energy Corporation; Saint Petersburg (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Duke Energy Corporation is seeking a Senior/Lead Products & Services Manager to oversee P&L for designated products and programs. You will craft strategic plans, manage vendor relationships, and lead cross-functional teams to improve profitability and customer outcomes.

The role emphasizes data-driven decision making, regulatory alignment, and continuous improvement across the program lifecycle, with hybrid work in Florida and national coordination.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or related field with 3+ years of experience or
• Associate's degree with 5+ years of experience or
• High School Diploma with 7+ years of related work experience

Responsibilities

• Define program scope, goals, and deliverables for EnergyWise Home and switch modernization.
• Develop and maintain multi-year replacement plan and 5-year business plans with forecasts.
• Manage installation contractors and technology vendors, including SOWs, pricing, staffing, and invoices.
• Oversee customer replacement process, scheduling tool, field service requests, and enrollment processing.
• Monitor program progress and performance, addressing issues and roadblocks.
• Promote continuous improvement, automation, and data-driven decision-making across operations.

Skills

Cross-functional collaboration

Strategic thinking

Stakeholder communication

Leadership

Change management

Education

Bachelor's degree in Business/Finance/Engineering

Associate's degree

High School Diploma / GED

Tools

Excel

Power BI

SQL

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Summary

This role entails overseeing the management and operation of profit and loss (P&L) of specific products, programs, and services. Responsibilities include assisting in the development of programs using a portfolio approach to enhance customer satisfaction and profitability while minimizing overall costs.

Responsibilities

Program & Switch Modernization Management

• Define program scope, goals, and deliverables for EnergyWise Home and the switch modernization program in collaboration with management and stakeholders.
• Develop and maintain the multi-year replacement plan and 5-year business plans, including annual scope, capital and O&M forecasts, and monthly actuals-versus-forecast reviews, aligned with portfolio objectives and organizational strategy.
• Manage installation contractors and technology vendors, including statements of work, pricing, technician staffing ramp-up, performance metrics, and invoice review.
• Oversee the end-to-end customer replacement process, including outreach campaigns, the customer-facing scheduling tool, field service requests, and enrollment/unenrollment processing.
• Monitor program progress, device performance, and installation results, identifying and resolving issues or roadblocks.
• Promote a culture of continuous improvement, automation, and data-driven decision-making across program operations.

Stakeholder, Risk & Compliance Management

• Facilitate stakeholder meetings, leadership updates and prepare governance and estimate materials to maintain alignment and address concerns.
• Coordinate with IT, Finance, Customer Operations, Marketing, Legal, and Regulatory teams on system changes, cost recovery, and regulatory reporting.
• Conduct peer review of program data and results for regulatory filings, audits, and jurisdictional presentations.
• Make sure customer communications and outreach channels comply with applicable regulations and company policy.
• Identify risks and implement strategies to mitigate potential impacts on program delivery, customer experience, and demand response availability.

Operations Support & Continuous Improvement

• Provide guidance and direction to cross-functional team members, field advisors, and contractors supporting the program (no direct reports).
• Analyze operational data (device testing results, installation metrics, scheduling performance) to prioritize replacement scope and improve outcomes.
• Ensure program documentation, procedures, and operating manuals are current, organized, and accessible.
• Conduct post-program and annual reviews to capture lessons learned and apply them to future replacement years.

Basic/Required Qualifications

• Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Senior Products & Services Manager

• A Bachelor's degree in Business, Finance, Engineering, or other related degree and a minimum of 3 years of related work experience or
• An Associate's degree and a minimum of 5 years of related work experience or
• A High School Diploma/GED and a minimum of 7 years of related work experience

Lead Products & Services Manager

• A Bachelor's degree in Business, Finance, Engineering, or other related degree and a minimum of 5 years of related work experience or
• An Associate's degree and a minimum of 7 years of related work experience or
• A High School Diploma/GED and a minimum of 9 years of related work experience

Additional Preferred Qualifications

• Masters Degree in business, Finance, Engineering or equivalent.
• Proven financial and business acumen, including capital project planning, forecasting, and budget management
• Experience with demand response, load management, or utility customer programs
• Familiarity with customer, billing, and work-management systems, system integrations, and vendor-hosted platforms
• Analytics capability/ proven ability to analyze operational and market data (e.g., Excel, Power BI, SQL) to develop successful customer and product strategies and plans
• Demonstrated experience in change management, process integration and implementation
• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels

Working Conditions

• Primarily office-based in St. Petersburg, FL, with periodic travel to customer premises, warehouse facilities, and contractor sites across the Duke Energy Florida service territory.
• May require support during demand response events or emergency conditions outside normal business hours.
• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Yes

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.