Remote Energy Efficiency Care Specialist

NEPSE Trading; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

AdNet/AccountNet, Inc. is hiring an Energy Advisor - Customer Care Agent to support commercial and residential energy programs. This remote, full-time role requires delivering excellent service to program participants and processing incentive applications.

The position offers multiple shifts (EST) and emphasizes data accuracy, confidentiality, and timely response to inquiries. Strong MS Office and data-entry skills are essential; prior energy program experience is a plus.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer care and energy programs is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat.
• Perform back-office processing in support of utility clients and their customers.
• Achieve daily, weekly, and monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Perform data-intensive tasks accurately while meeting deadlines.
• Adapt quickly to process changes and contribute to team problem-solving efforts.

Skills

Customer Care

Customer Service

Energy Advisor

Call Center

Energy Customer Service

Energy Solutions

Education

High school diploma or GED

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

AdNet/AccountNet, Inc. is hiring an Energy Advisor - Customer Care Agent to support commercial and residential energy programs. This remote, full-time role requires delivering excellent service to program participants and processing incentive applications.

The position offers multiple shifts (EST) and emphasizes data accuracy, confidentiality, and timely response to inquiries. Strong MS Office and data-entry skills are essential; prior energy program experience is a plus.