Remote Energy Efficiency Programs Account Manager (SC)

ICF; Columbia (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Donation matching

Volunteer opportunities

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Professional development resources

Job summary

ICF is seeking a Residential Energy Efficiency Account Manager to train and onboard contractors across South Carolina for HOMES and HEAR programs. The role focuses on understanding program requirements, rebate pathways, documentation standards, and QA/QC responsibilities in a field-based capacity.

The position requires collaboration with program leadership, QA staff, and state stakeholders to ensure compliant, high-quality program delivery, including site visits and contractor training across SC.

Qualifications

• High School Diploma and 4+ years of related work experience, or Bachelor’s degree 1+ years of related work experience AND 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting
• Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

Responsibilities

• Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines
• Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs
• Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations
• Monitor contractor performance, participation trends, application quality, and adherence to program processes
• Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide
• Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed
• Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards
• Review project documentation and support accurate rebate application submissions in accordance with program guidelines
• Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery
• Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities

Skills

Contractor management

QA/QC oversight

Customer communication

Field support

Education

High School Diploma

Bachelor’s degree

Job description

ICF is seeking a Residential Energy Efficiency Account Manager to train and onboard contractors across South Carolina for HOMES and HEAR programs. The role focuses on understanding program requirements, rebate pathways, documentation standards, and QA/QC responsibilities in a field-based capacity.

The position requires collaboration with program leadership, QA staff, and state stakeholders to ensure compliant, high-quality program delivery, including site visits and contractor training across SC.