Customer Success Associate

granular-energy.com; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Health and mental health support

Equity

3 team gatherings each year

Paid volunteering day

40- hour work week

Job summary

Granular Energy is seeking a Customer Success professional to manage day-to-day relationships with a portfolio of business energy customers via a software platform for energy attribute certificates and clean energy matching.

You will focus on responsive account support, onboarding, and product adoption while contributing to retention and growth alongside more senior commercial colleagues.

Qualifications

• 2–4 years in a customer-facing B2B or enterprise role.
• Experience in the energy sector (utility, supplier, trading, consultancy, or energy software).
• Strong written and verbal communication, including empathy and confidence in difficult conversations.
• Analytical ability and comfort with spreadsheets (lookups, pivot tables).
• Strong organization, prioritization, and follow-through across multiple customers and deadlines.
• Fluent English.

Responsibilities

• Serve as the regular contact for assigned accounts, handling customer requests and first-line questions about platform use, data, and APIs.
• Support onboarding and adoption through training and clear guidance.
• Create and maintain help articles, FAQs, and onboarding materials.
• Keep account records and health information current, and raise potential risks early.
• Prepare business reviews that explain customer outcomes and platform value.
• Coordinate with technical, product, and sales colleagues; share customer feedback and help identify renewal and expansion opportunities.

Skills

Customer success

Account management

Sales

Consulting

Communication

Analytical ability

Spreadsheets (Excel)

Tools

Spreadsheets (Excel)

Job description

Role overview

Manage day-to-day relationships for a portfolio of business energy customers using a software platform for energy attribute certificates and clean energy matching. The role focuses on responsive account support, onboarding, and product adoption, while contributing to retention and growth alongside more senior commercial colleagues.

Responsibilities

• Serve as the regular contact for assigned accounts, handling customer requests and first-line questions about platform use, data, and APIs.
• Support customer onboarding and adoption through training and clear guidance.
• Create and maintain help articles, FAQs, and onboarding materials.
• Keep account records and health information current, and raise potential risks early.
• Prepare business reviews that explain customer outcomes and platform value.
• Coordinate with technical, product, and sales colleagues; share customer feedback and help identify renewal and expansion opportunities.

Requirements

• 2–4 years in a customer-facing B2B or enterprise role, such as customer success, account management, sales, or consulting.
• Experience in the energy sector, such as with a utility, supplier, trading business, consultancy, or energy software provider.
• Strong written and verbal communication, including empathy and confidence in difficult customer conversations.
• Analytical ability and comfort working with spreadsheets, including lookups and pivot tables, or comparable tools.
• Strong organization, prioritization, and follow-through across multiple customers and deadlines.
• Fluent English.

Nice to have

• Knowledge of energy attribute certificate markets, energy trading and risk management software, or additional European languages.

Benefits and work setup

The role is remote-first for people living in mainland Western or Central-Western Europe who can reach Paris, Brussels, Amsterdam, or London by train within eight hours. Work may be from home, a London office, or a local coworking space. The package includes location- and seniority-based salary with a commercial variable component, at least 30 days of annual leave plus public holidays, a paid volunteering day, health and mental health support, equity, and three team gatherings each year.