Remote Onboarding & Customer Success Specialist - Energy

Voltus; United States; Remote; USD 70,000 - 74,000; Full time

Benefits offered by this job

Flexible leave

Parental leave

Comprehensive benefits package

Job summary

Voltus is seeking a Customer Success Associate to onboard new customer sites into the energy market and prepare them to start earning. You own the onboarding from signed contract to a live site, coordinating data collection, registrations, hardware installation, and testing with Sales, Field Engineering, Market Operations, and Dispatch Operations.

You will remain the main contact for the customer, setting expectations and driving onboarding to live status within 100 days.

Qualifications

• 2+ years in a customer-facing role such as customer success, onboarding, implementation, account management, or project management.
• A track record of owning projects with many moving parts and stakeholders.
• Comfort being the face of the company to customers and setting expectations.
• Persistence and diplomacy when coordinating with other teams.
• Habit of improving processes rather than sticking to existing ones.
• Genuine interest in the energy transition and role, not just a stepping stone.
• Experience in Salesforce or a similar CRM, plus Google Workspace and Excel.

Responsibilities

• Run onboarding projects end to end and keep each site's status current and visible.
• Collaborate daily with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation.
• Hand off smoothly to Sales, Field Engineering, Market Ops, and Dispatch Ops to avoid stalls.
• Support customers during dispatch events and follow up if a site underperforms.
• Identify onboarding bottlenecks and fix them with better handoffs, templates, or tracking.

Skills

Customer facing

Project management

Tools

Salesforce

Google Workspace

Excel

Job description

Voltus is seeking a Customer Success Associate to onboard new customer sites into the energy market and prepare them to start earning. You own the onboarding from signed contract to a live site, coordinating data collection, registrations, hardware installation, and testing with Sales, Field Engineering, Market Operations, and Dispatch Operations.

You will remain the main contact for the customer, setting expectations and driving onboarding to live status within 100 days.