Remote End User Support Specialist

The Intersect Group; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

The Intersect Group is partnering with a technology-driven organization to deliver a secure, reliable digital experience for employees. The End User Support Specialist serves as the primary contact for technical assistance across Windows and macOS, ensuring employees have the tools and access needed to be successful.

This role focuses on onboarding/offboarding, Microsoft 365 administration, identity management, and maintaining detailed documentation while following established support processes.

Qualifications

• 3+ years of experience in IT support, help desk, desktop support, or end user support environments.
• Strong experience supporting Windows and macOS operating systems.
• Experience administering user accounts, permissions, password resets, MFA, and identity management platforms.
• Hands on experience supporting Microsoft 365 applications and services.
• Knowledge of endpoint management, software deployment, and device provisioning processes.

Responsibilities

• Provide end user support for Windows and macOS devices, including engineering and power users.
• Manage ticket intake, triage, troubleshooting, resolution, and follow up activities.
• Support user account administration including password resets, MFA resets, permission changes, and access requests.
• Execute employee onboarding and offboarding processes including account provisioning, deprovisioning, and device configuration.
• Deliver Microsoft 365 support and troubleshoot user issues related to applications and services.
• Install, configure, and support software, hardware, peripherals, and end user devices.
• Maintain accurate ticket documentation, support notes, and knowledge base content.
• Escalate technical and security related issues according to established runbooks, escalation procedures, and communication protocols.
• Serve as the primary day to day support contact for employees and stakeholders.

Skills

Windows

macOS

Microsoft 365

Identity management

End user support

Tools

Endpoint management

Ticketing system

Job description

The Intersect Group is partnering with a technology-driven organization to deliver a secure, reliable digital experience for employees. The End User Support Specialist serves as the primary contact for technical assistance across Windows and macOS, ensuring employees have the tools and access needed to be successful.

This role focuses on onboarding/offboarding, Microsoft 365 administration, identity management, and maintaining detailed documentation while following established support processes.