End User Support Engineer — MS 365 & Intune Expert

Lever, Inc.

Canton (MA)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Aqueduct Technologies is seeking an End User Support Engineer to join our Managed Services team. You will provide expert-level support for desktops, laptops, mobile devices, and collaboration platforms, with emphasis on Microsoft 365 identity, access, and security.

You will document tickets and participate in deploying new end-user technologies, while collaborating across teams. You will contribute to endpoint management through Intune and scripting, maintain provisioning workflows, and help

Qualifications

Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
2 - 3+ years of experience providing end-user or desktop support preferably within an MSP environment.

Responsibilities

Act as an escalation point for complex end-user issues across multiple environments.
Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms.
Troubleshoot identity, access, and security within Microsoft 365 and related ecosystems.
Maintain detailed ticket documentation and timely communication with end users.
Lead or assist in deployment of new end-user technologies and projects.
Manage and support modern endpoint deployments using Microsoft Intune.
Foster collaboration within the support team.
Partner with higher-level engineers and other departments on cross-functional initiatives.
Participate in end-user change control processes for system updates, patching, and rollouts.
Evaluate and implement modern management policies in accordance with Microsoft Endpoint Manager and Azure AD frameworks.
Identify and recommend improvements in documentation, tools, and workflows.
Contribute to the automation of endpoint configuration, patching, and compliance reporting using PowerShell scripting capabilities.
Maintain documentation of device provisioning workflows, including Autopilot enrollment and policy assignment.
Contribute to the refinement of support procedures and best practices.
Actively pursue ongoing technical and professional development.
Participate in internal training sessions for end-user technologies and support tools.
Work with leadership to identify personal growth areas and future opportunities