End-User Tech Support Engineer — Windows & MS 365

JSR Tech Consulting; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

JSR Tech Consulting seeks a Desktop Support Consultant to provide responsive, user-focused technical support for employees across desktop, mobile, and collaboration platforms in a fast-paced financial services environment. You will be the primary point of contact for end-user technology issues, ensuring incidents are resolved promptly and professionally.

You will partner with Technology Services, Information Security, Networking, and Business Applications to troubleshoot and drive initiatives

Qualifications

• Bachelor's degree or equivalent professional experience in IT.
• 3+ years of desktop support in an enterprise Windows environment.
• Hands-on experience with Windows Server, Active Directory, Group Policy, and security-related escalation.
• Strong customer service, troubleshooting, documentation, and communication skills.
• Certifications such as CompTIA A+/Network+/Security+ or Microsoft certs preferred.

Responsibilities

• Provide Tier 1 and Tier 2 support through ticketing, phone, email, chat, and walk-up requests.
• Diagnose and resolve hardware, software, OS, printing, mobile, peripheral, and connectivity issues.
• Manage incidents and requests according to SLAs; document status and communicate updates.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Copilot.
• Install, configure, maintain, and troubleshoot desktop apps, endpoint configurations, and workstation images.
• Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and peripherals.
• Provision and support iPhone and iPad devices using MDM solutions.
• Assist onboarding and offboarding including account coordination and equipment deployment.
• Support financial market data platforms and business apps.
• Provide AV, conferencing, Cisco IP, and unified communications support.
• Maintain security updates, asset inventory, licenses, and endpoint health.
• Coordinate with vendors for hardware repairs and escalation.
• Create and maintain knowledge articles and support procedures.

Skills

Customer service

Troubleshooting

Documentation

Communication

Analytical

Education

Bachelor's degree in IT or related field

Tools

Windows Server

Active Directory

Group Policy

MDM solutions

Endpoint protection tools

Job description

JSR Tech Consulting seeks a Desktop Support Consultant to provide responsive, user-focused technical support for employees across desktop, mobile, and collaboration platforms in a fast-paced financial services environment. You will be the primary point of contact for end-user technology issues, ensuring incidents are resolved promptly and professionally.

You will partner with Technology Services, Information Security, Networking, and Business Applications to troubleshoot and drive initiatives