Remote Employee Benefits Account Manager

Insurance Office of America; Bartow (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to manage a book of business, ensure top-tier client service, and lead the account coordination team in daily tasks. This role focuses on renewals, data management, and new business setup with an emphasis on delivering value to clients.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong MS Office skills.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met.
• Deliver outstanding service, anticipate client needs, respond quickly to requests.
• Lead the account team with a strong work ethic and positive attitude.
• Direct daily activities of Account Coordinators and monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup including data gathering, client file creation, and education.
• Manage renewals by verifying data, liaising with clients and carriers, and obtaining rates.
• Build and improve client relationships and seek feedback for improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promoting a positive work environment.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.

Skills

Customer service

Communication

Organizational skills

Delegation

Decision making

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to manage a book of business, ensure top-tier client service, and lead the account coordination team in daily tasks. This role focuses on renewals, data management, and new business setup with an emphasis on delivering value to clients.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong MS Office skills.