Remote Employee Benefits Account Manager

Insurance Office of America; Newark (DE); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Professional growth

Job summary

Insurance Office of America seeks an Account Manager – Employee Benefits to lead client service for an assigned benefits book and to supervise Account Coordinators in daily tasks. The role combines service excellence with revenue growth through proactive client engagement.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong communication, organizational, and MS Office skills. Hybrid remote work with on-site flexibility is offered.

Qualifications

• 5+ years of industry experience.
• Required active licensing.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Client service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Team leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Daily activities: Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Business growth: Identify and act on sales opportunities to grow IOA business.
• New business setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Renewal process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.

Skills

Industry experience

Licensing

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma

Active professional license

Tools

MS Office Suite

Job description

Insurance Office of America seeks an Account Manager – Employee Benefits to lead client service for an assigned benefits book and to supervise Account Coordinators in daily tasks. The role combines service excellence with revenue growth through proactive client engagement.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong communication, organizational, and MS Office skills. Hybrid remote work with on-site flexibility is offered.