Remote Integration Engineer for AI-Driven Ecommerce

Remote Worker LTD.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Work with smart and empathetic people

Fully remote team

Regular team offsites

Unlimited vacation

Home office stipend

Base salary: $70k–$90k USD

Apple laptops provided

Training budget

Parental leave

Diversity, Equity, and Inclusion

Job summary

Constructor.io is seeking an Integration Engineer to support customers integrating with our AI-first ecommerce platform. You will guide onboarding, educate on APIs, troubleshoot issues, configure index settings, and liaise with technical teams to ensure smooth integration across web and mobile platforms.

Qualified candidates bring customer support experience, solid API knowledge, and clear communication skills to explain complex concepts to non-technical audiences.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

Customer support experience

Communication skills

Problem-solving

Detail-oriented

Tools

REST APIs

JSON

CSV

Postman

Job description

Constructor.io is seeking an Integration Engineer to support customers integrating with our AI-first ecommerce platform. You will guide onboarding, educate on APIs, troubleshoot issues, configure index settings, and liaise with technical teams to ensure smooth integration across web and mobile platforms.

Qualified candidates bring customer support experience, solid API knowledge, and clear communication skills to explain complex concepts to non-technical audiences.