Remote-Eligible Order Processing & Returns Specialist

Keystone Technologies Inc; Atlanta (GA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary life insurance

Employer-paid life insurance

Short-term disability

401k with match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies is seeking an Order Processing and Returns Associate (ESCO). This remote-friendly role supports order entry, returns processing, and customer service across the organization.

The position emphasizes accuracy, collaboration with warehouse teams, and timely problem solving to meet customer expectations. The role requires 1–3 years in customer service and data entry, strong Excel skills, and excellent communication.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of customer service experience or related field.
• 1-3 years of data entry experience.
• Proficient in Microsoft Excel and MS Office.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Enter customer purchase orders into the system and coordinate with the warehouse to fill orders.
• Process shipments released from third-party warehouses.
• Manage back orders and communicate with customers.
• Collaborate with pricing, credit, inventory, and shipping teams to resolve issues.
• Provide customers with timely order status updates.
• Maintain key customer records in the system.
• Serve as the customer service contact for RMA cases through to completion.
• Coordinate logistics to collect returns and ship replacements.

Skills

Customer service

Data entry

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Excel

Job description

Keystone Technologies is seeking an Order Processing and Returns Associate (ESCO). This remote-friendly role supports order entry, returns processing, and customer service across the organization.

The position emphasizes accuracy, collaboration with warehouse teams, and timely problem solving to meet customer expectations. The role requires 1–3 years in customer service and data entry, strong Excel skills, and excellent communication.