Remote Order Processing & Returns Specialist

Keystone Technologies; Lansdale (Montgomery County); Remote; USD 42,000 - 56,000; Full time

Job summary

Keystone Technologies is seeking an Order Processing and Returns Associate for a remote role. The position requires relocation to CST/MST/PST time zones and travel to our Lansdale, PA headquarters for onboarding in the first week.

The role focuses on accurate order processing, returns management, and cross‑department collaboration to ensure customer satisfaction and efficient resolution of issues.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience or in a related field.
• 1–3 years of data entry experience.
• Proficient in Microsoft Office applications, specifically Excel.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to work individually and in a team.
• Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment.

Responsibilities

• Enter customer purchase orders into the computer system and coordinate with the warehouse team to fill orders.
• Process shipments released from third party warehouses.
• Manage back orders and communicate with internal and external customers accordingly.
• Collaborate with internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.
• Communicate order status updates directly to customers.
• Develop a working knowledge of part numbers and product offerings.
• Serve as the customer service contact for external and internal customers to see RMA cases through to completion.
• Interact with customers and sales personnel to initiate claims.
• Collaborate with product development to have warranty claims reviewed.
• Investigate shipping discrepancies with the warehouse team and adjust inventory levels.
• Coordinate all logistics to collect returned goods and ship replacements.
• Maintain key customer records in the computer system.

Skills

Customer service

Data entry

Communication

Organization

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Keystone Technologies is seeking an Order Processing and Returns Associate for a remote role. The position requires relocation to CST/MST/PST time zones and travel to our Lansdale, PA headquarters for onboarding in the first week.

The role focuses on accurate order processing, returns management, and cross‑department collaboration to ensure customer satisfaction and efficient resolution of issues.