Remote-Eligible IT Print Service Technician

RICEFW Technologies Inc; Richmond (VA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

RICEFW Technologies Inc is seeking a skilled Print Service Support Technician to join our IT team. This mid-level role provides technical assistance for print services and end-user support, with emphasis on delivering high-quality customer service.

The position starts on-site for four days per week during training and may transition to remote work after successful training, with initial phone or web interviews followed by an in-person interview.

Qualifications

• Microsoft 365 knowledge required.
• Strong communication and interpersonal skills and detail oriented.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
• Commitment to delivering high quality end user support and customer service.
• Experience in a help desk or technical support role.

Skills

Microsoft 365

Communication skills

Analytical troubleshooting

Time management

Ticketing systems

Customer service

Help desk experience

Tools

ServiceNow

Jira

Job description

RICEFW Technologies Inc is seeking a skilled Print Service Support Technician to join our IT team. This mid-level role provides technical assistance for print services and end-user support, with emphasis on delivering high-quality customer service.

The position starts on-site for four days per week during training and may transition to remote work after successful training, with initial phone or web interviews followed by an in-person interview.