Print Services Support Technician - IT Help Desk (Remote to Start)

Ampcus Inc.

United States

Hybrid

USD 42,000 - 60,000

Full time

13 days ago

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Job summary

Ampcus Inc. is seeking a Print Service Support Technician to provide technical assistance for end-users and ensure optimal IT service delivery. The role focuses on print services, troubleshooting the print environment, and delivering high-quality customer service.

Training will be on-site four days per week, with potential transition to full remote work after training. The position requires strong IT knowledge, problem-solving skills, and attention to detail, along with experience handling help

Qualifications

Experience handling help desk tickets and end-user support requests.
Strong understanding of IT systems and technical troubleshooting.
Excellent problem-solving and customer service skills.
Strong attention to detail.

Responsibilities

Provide technical assistance and support to end-users.
Handle help desk tickets and troubleshoot technical issues.
Support and resolve issues related to print services and the print environment.
Ensure timely resolution of support requests and maintain high-quality service delivery.
Apply strong problem-solving skills to identify and resolve technical issues.
Deliver excellent customer service and maintain attention to detail.