Print Services Support Technician - Remote Eligible

Ampcus Inc; Richmond (VA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ampcus Inc in Richmond, VA is seeking a Print Service Support Technician to provide technical assistance to end-users, troubleshoot print environments, and ensure high-quality IT service delivery. This mid-level role focuses on printing services and user support across the organization.

The position starts on-site four days per week for training, with a potential transition to remote work after training. Candidates should be experienced with help desk processes, ticketing systems, and customer

Qualifications

• Experience handling help desk tickets and end-user support requests.
• Strong understanding of IT systems and troubleshooting.
• Excellent problem-solving and customer service skills.
• Strong attention to detail.

Responsibilities

• Provide technical assistance and support to end-users.
• Handle help desk tickets and troubleshoot technical issues.
• Support and resolve issues related to print services and the print environment.
• Ensure timely resolution of support requests and maintain high-quality service delivery.
• Apply strong problem-solving skills to identify and resolve technical issues.
• Deliver excellent customer service and maintain attention to detail.

Skills

Help desk

End-user support

IT troubleshooting

Customer service

Microsoft 365

Communication

Time management

Ticketing systems

Tools

ServiceNow

Jira

Job description

Ampcus Inc in Richmond, VA is seeking a Print Service Support Technician to provide technical assistance to end-users, troubleshoot print environments, and ensure high-quality IT service delivery. This mid-level role focuses on printing services and user support across the organization.

The position starts on-site four days per week for training, with a potential transition to remote work after training. Candidates should be experienced with help desk processes, ticketing systems, and customer