Print Services Support Technician (Remote Potential)

Ampcus, Inc; Richmond (VA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Ampcus Inc. is seeking a Print Service Support Technician in Richmond, VA. The role focuses on providing technical assistance for print services and end-user support to ensure reliable IT service delivery.

Initial training requires on-site work four days a week, with a possible transition to full remote work after training. Strong problem-solving and customer-service skills are essential.

Qualifications

• Experience handling help desk tickets and end-user support.
• Strong understanding of IT systems and technical troubleshooting.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide technical assistance and support to end-users.
• Handle help desk tickets and troubleshoot technical issues.
• Support and resolve issues related to print services and the print environment.
• Ensure timely resolution of support requests and maintain high-quality service delivery.
• Apply strong problem-solving skills to identify and resolve technical issues.
• Deliver excellent customer service and maintain attention to detail.

Skills

End-user support

IT troubleshooting

Customer service

Attention to detail

Help desk

Tools

Printers

Job description

Ampcus Inc. is seeking a Print Service Support Technician in Richmond, VA. The role focuses on providing technical assistance for print services and end-user support to ensure reliable IT service delivery.

Initial training requires on-site work four days a week, with a possible transition to full remote work after training. Strong problem-solving and customer-service skills are essential.