IT Support Technician Print Services

MasterApp Labs LLC; Richmond (VA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC is seeking an IT Support Technician to handle print services support for end-users. The role starts with onsite training in Richmond, VA, then transitions to remote work after successful completion.

This mid-level contract position focuses on technical assistance, issue resolution, and ensuring high-quality customer service within a print services environment. The ideal candidate will have Microsoft 365 expertise, strong communication, and solid experience with help desk

Qualifications

• Proficient in Microsoft 365 and collaboration tools.
• Strong written and verbal communication with attention to detail.
• Demonstrated analytical and troubleshooting abilities in IT support.
• Able to prioritize tasks and manage time in a fast-paced environment.
• Experience using ticketing systems to track and document requests.
• Commitment to high quality end-user support and customer service.
• Previous help desk or technical support role experience preferred.
• Solid knowledge of IT systems and print services environment.

Responsibilities

• Provide technical assistance to end-users for print services.
• Resolve issues and document steps in the ticketing system.
• Support the VITA Print Service offering and related environments.
• Participate in onboarding/training period with onsite work before remote work.

Skills

Microsoft 365

Communication skills

Detail oriented

Analytical skills

Troubleshooting

Time management

Ticketing systems

Help desk

Print environment

Tools

ServiceNow

Jira

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title

IT Support Technician- (Print Services)

Location

Richmond, VA, (Onsite Training period required, then can be remote)

Position Type

Contract

Interview Mode

Both Phone and In Person

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

About The Role

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills

• Skill | Required /Desired | Amount | Actual Years of Experience
• Microsoft 365 | Required | 5 |
• Strong communication and interpersonal skills and detail oriented | Required | 5 |
• Strong analytical and troubleshooting skills | Required | 5 |
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 |
• Experience Utilising ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 |
• Commitment to delivering high quality end user support and customer service | Required | 5 |
• Experience in a help desk or technical support role. | Required | 5 |
• Knowledge of IT systems | Required | 5 |
• Knowledge of print services environment | Desired | 2 |

Flexible work from home options available.