IT Print Service Suppot Technician - Fully REMOTE - Need LOCAL to Richmond or Very Close

RICEFW Technologies Inc; Richmond (VA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

RICEFW Technologies Inc is seeking a skilled Print Service Support Technician to join our IT team. This mid-level role provides technical assistance for print services and end-user support, with emphasis on delivering high-quality customer service.

The position starts on-site for four days per week during training and may transition to remote work after successful training, with initial phone or web interviews followed by an in-person interview.

Qualifications

• Microsoft 365 knowledge required.
• Strong communication and interpersonal skills and detail oriented.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
• Commitment to delivering high quality end user support and customer service.
• Experience in a help desk or technical support role.

Skills

Microsoft 365

Communication skills

Analytical troubleshooting

Time management

Ticketing systems

Customer service

Help desk experience

Tools

ServiceNow

Jira

Job description

Print Service Support Technician - Phone and In Person IVs required!

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills

• SkillRequired /DesiredAmountof Experience
• Microsoft 365 Required 5 Years
• Strong communication and interpersonal skills and detail oriented Required 5 Years
• Strong analytical and troubleshooting skills Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
• Commitment to delivering high quality end user support and customer service Required 5 Years
• Experience in a help desk or technical support role. Required 5 Years