IT Print Services Technician - Remote After Training

MasterApp Labs LLC; Richmond (VA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC is seeking an IT Support Technician to handle print services support for end-users. The role starts with onsite training in Richmond, VA, then transitions to remote work after successful completion.

This mid-level contract position focuses on technical assistance, issue resolution, and ensuring high-quality customer service within a print services environment. The ideal candidate will have Microsoft 365 expertise, strong communication, and solid experience with help desk

Qualifications

• Proficient in Microsoft 365 and collaboration tools.
• Strong written and verbal communication with attention to detail.
• Demonstrated analytical and troubleshooting abilities in IT support.
• Able to prioritize tasks and manage time in a fast-paced environment.
• Experience using ticketing systems to track and document requests.
• Commitment to high quality end-user support and customer service.
• Previous help desk or technical support role experience preferred.
• Solid knowledge of IT systems and print services environment.

Responsibilities

• Provide technical assistance to end-users for print services.
• Resolve issues and document steps in the ticketing system.
• Support the VITA Print Service offering and related environments.
• Participate in onboarding/training period with onsite work before remote work.

Skills

Microsoft 365

Communication skills

Detail oriented

Analytical skills

Troubleshooting

Time management

Ticketing systems

Help desk

Print environment

Tools

ServiceNow

Jira

Job description

MasterApp Labs LLC is seeking an IT Support Technician to handle print services support for end-users. The role starts with onsite training in Richmond, VA, then transitions to remote work after successful completion.

This mid-level contract position focuses on technical assistance, issue resolution, and ensuring high-quality customer service within a print services environment. The ideal candidate will have Microsoft 365 expertise, strong communication, and solid experience with help desk