Remote-Eligible Insurance Customer Care Associate

Amica Mutual Insurance Company; Westborough (MA); Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid vacation

Parental bonding leave

Tuition reimbursement

Wellness programs

Job summary

Amica Mutual Insurance Company in Westborough, MA is seeking an Associate Customer Care Representative to provide exceptional service to policyholders over the phone. The role emphasizes accuracy, listening, and a customer-first approach while supporting billing and policy changes.

The position offers a 37.5-hour work week, potential work-from-home days after training, and a strong benefits package including medical, dental, vision, 401k, and paid time off.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Amica Mutual Insurance Company in Westborough, MA is seeking an Associate Customer Care Representative to provide exceptional service to policyholders over the phone. The role emphasizes accuracy, listening, and a customer-first approach while supporting billing and policy changes.

The position offers a 37.5-hour work week, potential work-from-home days after training, and a strong benefits package including medical, dental, vision, 401k, and paid time off.