Remote-Eligible Income Maintenance Caseworker

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Free parking!

Job summary

The Income Maintenance Caseworker role with the Commonwealth of Pennsylvania at the Columbia Processing Center supports individuals and families by conducting interviews, determining eligibility for financial and medical programs, and maintaining accurate case records. The position emphasizes service, problem-solving, and clear communication to strengthen communities.

After completing an 8-week training program, duties include reviewing cases, data entry, and policy compliance in a controlled

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs.
• Enter information into automated eligibility systems and complete required manual calculations.
• Type clear case comments that explain customer circumstances and changes.
• Apply federal and state regulations accurately while meeting required deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Skills

Interviewing

Data interpretation

Policy application

Customer service

Education

Bachelor's degree

Tools

Eligibility systems

Job description

The Income Maintenance Caseworker role with the Commonwealth of Pennsylvania at the Columbia Processing Center supports individuals and families by conducting interviews, determining eligibility for financial and medical programs, and maintaining accurate case records. The position emphasizes service, problem-solving, and clear communication to strengthen communities.

After completing an 8-week training program, duties include reviewing cases, data entry, and policy compliance in a controlled