Telework-Eligible Income Maintenance Caseworker

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Montour County Assistance Office to help residents access life-changing services. The role involves learning complex programs and applying them to determine eligibility for financial assistance, Medicaid, SNAP, and related supports.

You will work in a structured office setting with an emphasis on problem solving, accurate data entry, case documentation, and timely processing.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree.
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data analysis

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Montour County Assistance Office to help residents access life-changing services. The role involves learning complex programs and applying them to determine eligibility for financial assistance, Medicaid, SNAP, and related supports.

You will work in a structured office setting with an emphasis on problem solving, accurate data entry, case documentation, and timely processing.