Remote-Eligible Hotel Licensing Assistant Supervisor

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) invites applications for the Clerical Associate role in its Licensing Division's Hotel Unit. The position supports licensing operations, ensuring accurate processing of applications and timely issuance of licenses.

Responsibilities include assisting the supervisor, handling high-volume customer service, and maintaining records, with a focus on data accuracy and compliance with division policies.

Qualifications

• Four-year high school diploma or equivalent plus one year clerical experience.
• Keyboard familiarity with typing at least 100 keystrokes per minute.

Responsibilities

• Assist the supervisor in assigning tasks and monitoring progress.
• Provide high-volume customer service to licensing applicants in person and by phone.
• Process applications across DCWP categories as needed.
• Follow division and agency policies and procedures.

Skills

Typing 100 wpm

Experience processing applications

Attention to detail

Clear verbal communication

High-volume customer service

Multilingual/underen served pop. exp.

Education

High school diploma

Job description

The NYC Department of Consumer and Worker Protection (DCWP) invites applications for the Clerical Associate role in its Licensing Division's Hotel Unit. The position supports licensing operations, ensuring accurate processing of applications and timely issuance of licenses.

Responsibilities include assisting the supervisor, handling high-volume customer service, and maintaining records, with a focus on data accuracy and compliance with division policies.