Senior Licensing Customer Service Specialist (Remote 2 Days)

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) seeks a Senior Customer Service Representative to join the Licensing team. The role focuses on handling licensing applications, data processing, and high-volume customer service for applicants in person and by phone.

Under supervision, the incumbent will review records, ensure accuracy, and adhere to policy while supporting outreach to other City agencies. Residency and 55a program notes apply.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Preferred skills include computer literacy with MS Word, Excel & Outlook, detail oriented, professional demeanor, strong oral and communication skills, organized and self-motivated.

Responsibilities

• Review and process applications in all licensing records and relevant information.
• Under supervision, perform clerical work including data processing, recording, researching and maintaining records and furnishing information to licensing applicants.
• Check records for accuracy of information and conformity with established policy and procedures.
• Monitor and provide coaching to other staff.
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Assist coverage with receptionist/front desk duties; answer calls, emails and written correspondence.
• Attend seminars, meetings and trainings; follow all division and agency policies.

Skills

Typing 100 wpm

Oral communication

Organization

Self-motivation

Multilingual (plus)

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

The New York City Department of Consumer and Worker Protection (DCWP) seeks a Senior Customer Service Representative to join the Licensing team. The role focuses on handling licensing applications, data processing, and high-volume customer service for applicants in person and by phone.

Under supervision, the incumbent will review records, ensure accuracy, and adhere to policy while supporting outreach to other City agencies. Residency and 55a program notes apply.