Assistant Supervisor of Hotel Unit

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) invites applications for the Clerical Associate - 10251 position in the Licensing Division. The role supports licensing operations, ensuring timely licensing issuance and high-volume customer service.

Responsibilities include handling records, data processing, and interagency communications with a focus on accuracy and efficiency. Ideal candidates will have a high school diploma or equivalent and at least one year of clerical

Qualifications

• A four-year high school diploma or educational equivalent and one year of satisfactory clerical experience.
• Keyboard familiarity with typing at a minimum of 100 key strokes per minute.

Responsibilities

• Assist the supervisor in assigning tasks, monitoring progress, guiding staff, and ensuring timely completion of work.
• Identify administrative and operational problems and provide efficiency recommendations.
• Perform clerical work under supervision, including data processing, recording, and maintaining records for licensing applicants.
• Develop and implement internal systems, policies, and procedures to organize division work and improve performance.
• Check records for accuracy and adherence to policy; monitor and coach staff.
• Handle high-volume customer service to licensing applicants in person and by phone.
• Assist applicants with outreach to other city agencies and interagency communication to resolve licensing issues.
• Process applications across DCWP categories as needed.
• Answer calls, emails, and written correspondence; communicate applicant information.

Skills

Typing 100 wpm

Attention to detail

Clear verbal communication

Multilingual assistance (preferred)

Education

High school diploma or equivalent

Job description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Within DCWP, the Licensing Division is the central operational hub responsible for ensuring that businesses across New York City meet the legal requirements to operate fairly, safely, and in compliance with local law. Through licensing more than 45,000 businesses in over 45 industries, the Division ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. The Division is the first point of contact for businesses navigating the licensing process, and it plays a critical role in upholding the integrity of the marketplace by making compliance accessible, efficient, and equitable.

The Licensing Division's Hotel Unit is seeking a detail-oriented and service-driven Assistant Supervisor to support licensing operations. The Assistant Supervisor serves a critical function, ensuring that applicants receive accurate, complete service so that their licenses can be issued without unnecessary delays or follow-up.

Responsibilities include, but are not limited to:

• Assisting the supervisor in assigning tasks, monitoring progress, providing guidance, and ensuring timely completion of work;
• Assist in identifying administrative and operational problems and providing recommendations for efficiency;
• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
• Assist in developing, documenting and implementing internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Monitor and provide coaching to other staff;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Assist with supervision for other units as directed;
• Process applications in all DCWP categories as needed;
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures;
• Perform all relevant and related Licensing tasks as assigned when needed;
• Other duties as assigned.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Experience processing applications, transactions, or case files in a government, regulatory, or high-volume administrative environment - Strong attention to detail with the ability to identify documentation gaps and data discrepancies quickly and accurately - Comfort handling in-person payment transactions and following financial processing protocols - Clear and professional verbal communication skills, with the ability to explain complex requirements to applicants in plain language - Ability to work efficiently under high-volume pressure while maintaining accuracy and a customer-focused demeanor - Experience working with multilingual or underserved populations preferred

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.