Remote-Eligible Senior Licensing Customer Service

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

DCWP seeks a Clerical Associate to join the Customer Service team in New York City. You will review licensing applications, handle data processing, and maintain records with accuracy. You will provide high-volume customer service in person and by phone and assist applicants with outreach to other city agencies.

The role requires a four-year high school diploma and strong typing, communication, and organizational skills, with a collaborative, professional demeanor and attention to detail.

Qualifications

• Requires a four-year high school diploma or equivalent.
• Typing speed of at least 100 keystrokes per minute.
• Strong oral and written communication skills are essential.

Responsibilities

• Review and process applications for licensing and related information.
• Perform clerical tasks including data processing, record-keeping, and responding to inquiries.
• Monitor records for accuracy and policy conformity; provide support to staff.
• Provide high-volume customer service in person and by phone.
• Assist applicants with outreach to city agencies and interagency communication.
• Attend trainings and follow division policies.

Skills

Typing 100 wpm

Strong communication

Detail oriented

Professional demeanor

Organized

Self-motivated

Bilingual a plus

Education

High school diploma

Job description

DCWP seeks a Clerical Associate to join the Customer Service team in New York City. You will review licensing applications, handle data processing, and maintain records with accuracy. You will provide high-volume customer service in person and by phone and assist applicants with outreach to other city agencies.

The role requires a four-year high school diploma and strong typing, communication, and organizational skills, with a collaborative, professional demeanor and attention to detail.