Customer Service Representative

CONSUMER AND WORKER PROTECTION; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

NYC Department of Consumer and Worker Protection (DCWP) is seeking a Clerical Associate within the Licensing Division to ensure fair and efficient licensing operations across New York City. The role supports record accuracy, payments, and extensive customer service for licensing applicants.

Applicants should have a four-year high school diploma and at least one year of clerical experience, with strong typing skills (100 keystrokes per minute) and proficiency in MS Word, Excel, and Outlook.

Qualifications

• Four-year high school diploma or equivalent and one year of clerical experience.
• Ability to type at least 100 keystrokes per minute.

Responsibilities

• Check records for accuracy and conformity with policy and procedures.
• Perform ordinary mathematical computations while processing payments.
• Provide high-volume customer service to licensing applicants in person and by phone.
• Assist applicants with outreach to other city agencies and interagency communication to resolve licensing issues.
• Answer phone calls, emails, and written correspondence and communicate applicant information.
• Attend seminars, meetings, and trainings.
• Perform all licensing tasks as assigned and follow policies and procedures.

Skills

Typing 100 wpm

Oral and written communication

Detail oriented

Organized

Fluency other than English (plus)

Education

High school diploma or its educational equivalent

Tools

MS Word

Excel

Outlook

Job description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Within DCWP, the Licensing Division is the central operational hub responsible for ensuring that businesses across New York City meet the legal requirements to operate fairly, safely, and in compliance with local law. Through licensing more than 45,000 businesses in over 45 industries, the Division ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. The Division is the first point of contact for businesses navigating the licensing process, and it plays a critical role in upholding the integrity of the marketplace by making compliance accessible, efficient, and equitable. The Licensing Division supports DCWP's broader mission of protecting New Yorkers by ensuring that every business that needs to be licensed operating in the five boroughs has met the standards required to serve the public with integrity.

• Check records for accuracy of information and for conformity with established policy and procedures;
• Perform ordinary mathematical computations while accepting and processing payments;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• All relevant and related Licensing tasks as assigned when needed; and
• Follow all division and agency policies and procedures.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Computer literate (MS Word, Excel & Outlook)
• Detail oriented
• Professional demeanor
• Strong oral and communication skills
• Organized
• Self-motivated and
• Fluency in a language in addition to English a plus.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.