Remote-Eligible Entry-Level Collections Specialist

Citigroup Inc.; Tucson (AZ); Hybrid; USD 18,000 - 29,000; Full time

Benefits offered by this job

Day 1 Health Coverage: Medical, Dental

401(k) matching

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Citigroup Inc. in Tucson, AZ is seeking Collections Specialists to manage customer accounts and drive effective resolutions. You will apply negotiation skills to craft client-focused solutions, directly impacting customer outcomes and team performance within a leading global financial organization.

Starting salary of up to $21.05/hour with training on site at 9060 South Rita Road. After training, you may participate in our Home Office Program to work from home if you perform well and have

Qualifications

• 1–3 years of experience in a customer-facing, collections, or service-oriented role.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources.
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Skills

Negotiation

Customer service

Problem solving

Data entry

Attention to detail

MS Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Citigroup Inc. in Tucson, AZ is seeking Collections Specialists to manage customer accounts and drive effective resolutions. You will apply negotiation skills to craft client-focused solutions, directly impacting customer outcomes and team performance within a leading global financial organization.

Starting salary of up to $21.05/hour with training on site at 9060 South Rita Road. After training, you may participate in our Home Office Program to work from home if you perform well and have