Entry-Level Collections Specialist - Onsite Training + Hybrid

Citigroup Inc.; Jacksonville (FL); A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 Health Coverage

401(k) matching

Tuition reimbursement

Paid time off

Descripción de la vacante

Citigroup Inc. in Jacksonville, FL is seeking a Collections Specialist to manage customer accounts and negotiate resolutions.

This entry-level role offers on-site training at 1400 Citi Cards Way, Jacksonville, with potential for a Home Office Program after successful onboarding. You will work full-time with competitive benefits, including Day 1 medical/dental/vision, 401(k) matching, tuition reimbursement, and generous paid time off.

Formación

• 1–3 years of experience in customer-facing, collections, or service roles.
• Proven ability to negotiate effectively and reach resolutions under pressure.
• Strong decision-making and problem-solving skills with sound judgement.
• Proficient data entry and comfortable with Microsoft Office.

Responsabilidades

• Manage customer accounts by handling outbound calls to reach resolutions.
• Follow procedures and select actions for complex situations.
• Drive collections activity using available tools and resources.
• Assess risk and ensure actions align with policies and regulations.
• Escalate control issues with transparency to protect customers and Citi.

Conocimientos

Negotiation

Customer-facing

Decision making

Attention to detail

Under pressure communication

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Citigroup Inc. in Jacksonville, FL is seeking a Collections Specialist to manage customer accounts and negotiate resolutions.

This entry-level role offers on-site training at 1400 Citi Cards Way, Jacksonville, with potential for a Home Office Program after successful onboarding. You will work full-time with competitive benefits, including Day 1 medical/dental/vision, 401(k) matching, tuition reimbursement, and generous paid time off.