Collections Specialist — Remote/Entry-Level

Citi; Tucson (AZ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition reimbursement

Paid time off

Mental health resources

Home Office Program

Job summary

Citi is seeking a Collections Specialist to manage customer accounts and apply negotiation skills to reach timely resolutions. The role includes on-site training at Tucson, AZ, with a Home Office option after training for performing in-role from home when conditions allow.

The position is full-time with a comprehensive benefits package, including health coverage, retirement plans, paid time off, and opportunities for advancement within a leading global financial organization.

Qualifications

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Skills

Negotiation

Customer service

Attention to detail

Data entry

Decision making

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi is seeking a Collections Specialist to manage customer accounts and apply negotiation skills to reach timely resolutions. The role includes on-site training at Tucson, AZ, with a Home Office option after training for performing in-role from home when conditions allow.

The position is full-time with a comprehensive benefits package, including health coverage, retirement plans, paid time off, and opportunities for advancement within a leading global financial organization.