Collections Specialist - Train On-Site Home Office Program - Salary up to $21/hou

Citigroup; United States; À distance; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Day 1 Health Coverage: Medical, Dental

401(k) matching

Tuition reimbursement

Generous paid time off

Wellness resources

Résumé du poste

Citigroup is seeking Collections Specialists to manage customer accounts and drive effective resolutions in a fast-paced financial services environment. You will apply negotiation skills to create client-focused solutions and influence outcomes for both customers and the team.

Starting salary up to $20/hour with on-site training at 1400 Citi Cards Way, Jacksonville, FL 32258. After training, there may be a Home Office Program for remote work if performance and conditions allow.

Qualifications

• 1–3 years in customer-facing, collections, or service role.
• Proven negotiation abilities under pressure.
• Strong decision-making, problem-solving, and attention to detail.

Responsabilités

• Manage customer accounts by handling outbound calls to reach resolutions.
• Follow procedures and select actions for complex situations.
• Drive collections activity using available tools and resources.
• Assess risk and ensure actions comply with policies and regulations.
• Escalate and report control issues transparently.

Connaissances

Negotiation skills

Customer service

Decision making

Attention to detail

Microsoft Office

Formation

High School diploma or equivalent

Outils

Microsoft Office

Description du poste

Citi is seeking Collections Specialists to manage customer accounts and drive effective resolutions. In this role, you'll have the autonomy to apply your negotiation skills to create client focused solutions. This is your opportunity to directly impact customer outcomes and team performance within a leading global financial organization

Starting salary of up to $20.00/hour.

This position requires you to complete training on site at 1400 Citi Cards Way, Jacksonville, FL 32258 3. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

Ready to launch your next career journey?

Benefits

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays.
• Heath & Wellness Support: Confidential mental health resources and assistance programs.

Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Required Qualifications & Skills

• 1-3 years of experience in a customer-facing, collections, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Primary Location: Jacksonville Florida United States

Time Type: Full time

Salary Range: $41,600.00 - $53,600.00

Anticipated Posting Close Date: Nov 14, 2026