Collections Specialist - Train On-Site Home Office Program - Salary up to $21.05/hour

Citi; Tucson (AZ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition reimbursement

Paid time off

Mental health resources

Home Office Program

Job summary

Citi is seeking a Collections Specialist to manage customer accounts and apply negotiation skills to reach timely resolutions. The role includes on-site training at Tucson, AZ, with a Home Office option after training for performing in-role from home when conditions allow.

The position is full-time with a comprehensive benefits package, including health coverage, retirement plans, paid time off, and opportunities for advancement within a leading global financial organization.

Qualifications

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Skills

Negotiation

Customer service

Attention to detail

Data entry

Decision making

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi is seeking Collections Specialists to manage customer accounts and drive effective resolutions. In this role, you'll have the autonomy to apply your negotiation skills to create client-focused solutions. This is your opportunity to directly impact customer outcomes and team performance within a leading global financial organization.

Starting salary of up to $21.05/hour.

This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company.

Train on site/ Home Office Program

This position requires you to complete training on site at 9060 South Rita Road Tucson, AZ 85747. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

This full-time position comes with a fantastic benefits package designed to support you every step of the way!

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays.
• Heath & Wellness Support: Confidential mental health resources and assistance programs.

Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Required Qualifications & Skills

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Job Family Group:

Operations - Collections Default

Job Family:

Core Collections

Time Type:

Full time

Primary Location:

Tucson Arizona United States

Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 21, 2026

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.