Remote-Eligible Eligibility Specialist I

Florida; Pensacola (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

Florida Department of Children and Families in Pensacola, FL seeks an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will interview applicants, verify information, and apply state and federal regulations using a computer-based system.

The role requires handling a high-volume caseload, maintaining documents, and meeting strict deadlines. Training is mandatory (8-12 weeks) with potential telework after successful completion and

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Ability to attend an 8-12-week mandatory training course.

Responsibilities

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learning state and federal program regulations through intensive training prior to full case assignment and ongoing training thereafter.
• Instructing clients in completion of forms and reviewing for completeness and accuracy.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
• Documenting communications with clients and managing electronic caseloads to meet regulatory time frames.

Skills

Customer service

Interviewing

Recruiting

Investigating

Accounting

Determining eligibility

Education

Associate degree or higher

Job description

Florida Department of Children and Families in Pensacola, FL seeks an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will interview applicants, verify information, and apply state and federal regulations using a computer-based system.

The role requires handling a high-volume caseload, maintaining documents, and meeting strict deadlines. Training is mandatory (8-12 weeks) with potential telework after successful completion and