Eligibility Specialist I — Government Benefits

Florida; Lake City (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

The Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for government assistance programs and to process data in a computer-based system in support of Food Assistance, Medicaid, and Cash Assistance.

Responsibilities include interviewing applicants, reviewing forms for accuracy, maintaining electronic files, and ensuring timely processing while staying current with program regulations. Some face-to-face contact may be required.

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Associate degree or 60 semester hours can substitute for experience.
• Must be able to attend an 8-12 week mandatory training course.

Responsibilities

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Managing an electronic caseload and documenting all communications with clients.
• Staying current with changes in rules and procedures affecting timeliness and accuracy.

Skills

Customer service

Interviewing

Investigating

Data entry

Eligibility determination

Education

Associate degree

60 semester hours

Job description

The Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for government assistance programs and to process data in a computer-based system in support of Food Assistance, Medicaid, and Cash Assistance.

Responsibilities include interviewing applicants, reviewing forms for accuracy, maintaining electronic files, and ensuring timely processing while staying current with program regulations. Some face-to-face contact may be required.