Impactful Eligibility Specialist I

Florida; Miami (FL); Hybrid; USD 33,000 - 40,000; Full time

Job summary

Florida Department of Children and Families in Florida is seeking an Eligibility Specialist I to determine eligibility for government assistance programs and process cases in a high-volume, deadline-driven environment.

The role requires interviewing applicants, verifying information, and applying state and federal regulations. Some positions may offer telework after training; and the department supports professional development and background screening as part of the hiring process.

Qualifications

• Two years of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Associate degree or higher from an accredited college or university, or 60 semester hours or 90 quarter hours can substitute for the experience.
• Ability to attend an 8-12 week mandatory training course.
• All eligible candidates will be required to complete a skills assessment within 3 days of being emailed the link.

Responsibilities

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learning state and federal program regulations through intensive training prior to full case assignment.
• Instructing clients in completion of various forms and reviewing applications for completeness and accuracy.
• Determining program eligibility using a computer-based eligibility system.
• Researching information provided by an applicant until explanations regarding eligibility are confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Managing an electronic caseload and maintaining accuracy within time frames.
• Computing and authorizing government benefits based on financial and family status.
• Staying current with changes in rules and procedures.

Skills

Customer service

Interviewing

Recruiting

Investigating

Accounting

Processing insurance policies

Eligibility determination

Education

Associate degree or higher

60 semester hours or 90 quarter hours substitute

Job description

Florida Department of Children and Families in Florida is seeking an Eligibility Specialist I to determine eligibility for government assistance programs and process cases in a high-volume, deadline-driven environment.

The role requires interviewing applicants, verifying information, and applying state and federal regulations. Some positions may offer telework after training; and the department supports professional development and background screening as part of the hiring process.