Remote-Eligible Customer Service Specialist

Citi; Florence (AL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Day 1 health coverage

401(k) with company match

Tuition reimbursement

Paid time off (PTO)

Job summary

Citi is recruiting a Customer Service Specialist for our Florence, KY site. The role trains on-site with the potential to participate in the Home Office Program after meeting performance standards.

You will handle inquiries across channels, resolve issues, and grow with a world-class financial institution. This full-time position offers Day 1 benefits, competitive pay, and ongoing training to develop product knowledge and customer-service excellence.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Proficient in Microsoft Office and Windows; strong data entry and multitasking.
• Clear, professional verbal and written communication.
• Strong active listening and problem-solving abilities.
• High School diploma or GED.

Responsibilities

• Serve as the primary contact for clients across channels to resolve inquiries.
• Navigate multiple systems and platforms to address account inquiries.
• Build knowledge of Citi products and services to provide informed support.
• Identify risks and apply judgment to protect the business.
• Uphold compliance and regulatory requirements in all interactions.
• Deliver exceptional client experiences with focus on first-contact resolution.

Skills

Customer service

Microsoft Office

Windows OS

Data entry

Communication skills

Multitasking

Active listening

Education

High School diploma or GED

Tools

CRM platforms

Job description

Citi is recruiting a Customer Service Specialist for our Florence, KY site. The role trains on-site with the potential to participate in the Home Office Program after meeting performance standards.

You will handle inquiries across channels, resolve issues, and grow with a world-class financial institution. This full-time position offers Day 1 benefits, competitive pay, and ongoing training to develop product knowledge and customer-service excellence.