Remote-Ready Customer Experience Advocate

Citi; Florence (KY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition reimbursement

Paid time off

Mental health resources

Job summary

Citi in Florence, KY is seeking a Customer Service Advocate to be the voice of the bank, resolving client inquiries across channels and delivering exceptional service from day one.

The entry-level role offers on-site training at 4600 Houston Dr, Florence, with a potential Home Office Program after training. Comprehensive benefits include medical, dental, 401(k) and generous PTO.

Join a collaborative team focused on growth, risk-aware service, and helping clients achieve financial well-being.

Qualifications

• 1–3 years in a customer-facing role.
• Proficient in MS Office and Windows OS.
• Clear and confident communicator.
• Ability to manage multiple systems simultaneously.

Responsibilities

• Serve as the first point of contact for clients, resolving inquiries across channels.
• Navigate multiple computer systems to address account inquiries accurately.
• Maintain knowledge of Citi products to provide informed support.
• Identify risks and apply sound judgment to protect the business.
• Ensure compliance with policies and deliver first-call resolution.

Skills

Customer-facing experience

Strong written and verbal comm.

Multitasking in fast-paced environment

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi in Florence, KY is seeking a Customer Service Advocate to be the voice of the bank, resolving client inquiries across channels and delivering exceptional service from day one.

The entry-level role offers on-site training at 4600 Houston Dr, Florence, with a potential Home Office Program after training. Comprehensive benefits include medical, dental, 401(k) and generous PTO.

Join a collaborative team focused on growth, risk-aware service, and helping clients achieve financial well-being.