Customer Service Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi; Florence (AL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Day 1 health coverage

401(k) with company match

Tuition reimbursement

Paid time off (PTO)

Job summary

Citi is recruiting a Customer Service Specialist for our Florence, KY site. The role trains on-site with the potential to participate in the Home Office Program after meeting performance standards.

You will handle inquiries across channels, resolve issues, and grow with a world-class financial institution. This full-time position offers Day 1 benefits, competitive pay, and ongoing training to develop product knowledge and customer-service excellence.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Proficient in Microsoft Office and Windows; strong data entry and multitasking.
• Clear, professional verbal and written communication.
• Strong active listening and problem-solving abilities.
• High School diploma or GED.

Responsibilities

• Serve as the primary contact for clients across channels to resolve inquiries.
• Navigate multiple systems and platforms to address account inquiries.
• Build knowledge of Citi products and services to provide informed support.
• Identify risks and apply judgment to protect the business.
• Uphold compliance and regulatory requirements in all interactions.
• Deliver exceptional client experiences with focus on first-contact resolution.

Skills

Customer service

Microsoft Office

Windows OS

Data entry

Communication skills

Multitasking

Active listening

Education

High School diploma or GED

Tools

CRM platforms

Job description

Location & Workplace Flexibility (Train On-Site / Home Office Program)

• On-Site Training: This position requires you to complete training on-site at 4600 Houston Dr., Florence, KY 41042.
• Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Job Overview

Ready to kick off the new year with a meaningful career at a global financial leader?

We are officially accepting applications now for our upcoming January Training Class for the Customer Service Specialist role at our Florence, KY site! Interviews and candidate selections begin in mid-to-late November — get your application and resume submitted today to secure your spot!

At Citi, our Customer Service Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.

This is an exceptional opportunity to build a long-term career within one of the world’s leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Salary up to $21 an hour

Key Responsibilities

• Serve as the primary point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain a working knowledge of Citi’s products and services to provide informed, relevant support tailored to each client’s needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi’s policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Required Qualifications & Skills

• Experience: 1–3 years of experience in a customer-facing or service-oriented role (retail, hospitality, call center, or financial services), with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.
• Communication: Clear and confident communicator—both verbally and in writing—with the ability to engage clients professionally across diverse situations.
• Problem Solving: Strong active listening skills with sound judgment and problem-solving abilities.
• Education: High School diploma or equivalent (GED).

What We Offer (Comprehensive Day 1 Benefits)

This full-time position comes with a fantastic rewards package designed to support you every step of the way:

Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.

Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.

Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.

Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.

Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.

Discover all the benefits and perks that await you with a career at Citi at Citi Benefits.

Job Family Group:

Customer Service

Job Family:

Service

Time Type:

Full time

Primary Location:

4600 HOUSTON RD BLDG 2 FLORENCE

Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.