Hybrid Customer Service Specialist

Citigroup Inc.; Tucson (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage Day 1

401(k) match

Tuition reimbursement

PTO & holidays

Wellness resources

Job summary

Citi in Tucson, AZ is hiring for a Customer Service Specialist in their January training class. You will engage as the first contact for clients, resolving inquiries, and maintaining product knowledge to deliver accurate support. Training starts on-site with a possible move to a Home Office program after performance and setup criteria are met.

The role emphasizes career growth within a global financial institution, with competitive benefits and a focus on customer satisfaction from day one.

Qualifications

• 1–3 years in a customer-facing or service-oriented role in retail, hospitality, call center or financial services.
• Proficient in Microsoft Office and Windows OS with ability to multitask across systems.
• Strong written and verbal communication with active listening and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for clients across multiple channels to resolve inquiries.
• Navigate multiple systems and apps to address account questions and complete tasks accurately.
• Maintain knowledge of Citi products and services to provide informed support.
• Identify risks in client interactions and apply judgment to solutions that protect the business.
• Uphold regulatory and Citi policies with a high standard of ethical conduct.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Citi in Tucson, AZ is hiring for a Customer Service Specialist in their January training class. You will engage as the first contact for clients, resolving inquiries, and maintaining product knowledge to deliver accurate support. Training starts on-site with a possible move to a Home Office program after performance and setup criteria are met.

The role emphasizes career growth within a global financial institution, with competitive benefits and a focus on customer satisfaction from day one.