Remote-Eligible CSR — Scheduling, Service & Support

ABC Home & Commercial Services - Texas; United States; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid Time Off

Training and development

Work from home option

Job summary

ABC Home & Commercial Services is seeking a Residential Customer Service Representative in the DFW area to handle inquiries, schedule appointments, and resolve concerns with a professional team. You will communicate with customers, technicians, and managers to ensure smooth service delivery.

The role requires prior customer service or call center experience, strong communication, and solid computer skills. A bilingual Spanish ability is a plus.

Qualifications

• Prior customer service or call center experience preferred.
• Strong communication and interpersonal skills; ability to build rapport.
• Proficiency in basic billing concepts and general computer skills.

Responsibilities

• Respond to incoming phone calls in a professional and timely manner.
• Communicate with customers, technicians, and service managers to ensure seamless service delivery.
• Provide accurate information to customer inquiries.
• Schedule appointments and manage calendars.
• Maintain accurate customer records and update accounts.

Skills

Customer service

Call center experience

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Tools

Office software

Job description

ABC Home & Commercial Services is seeking a Residential Customer Service Representative in the DFW area to handle inquiries, schedule appointments, and resolve concerns with a professional team. You will communicate with customers, technicians, and managers to ensure smooth service delivery.

The role requires prior customer service or call center experience, strong communication, and solid computer skills. A bilingual Spanish ability is a plus.