Remote CSR: Issue Solver & Data Keeper (Austin Area)

TechOp Solutions International; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

TechOp Solutions International is seeking Customer Service Representatives (CSRs) to provide high-quality service and administrative support. The CSR will be the primary contact for customers, handling inquiries, resolving issues, and following established policies to ensure satisfaction and performance.

This position is currently remote; however, candidates must reside in or near Austin, Texas. Responsibilities include documenting interactions, researching issues, and collaborating with

Qualifications

• High school diploma or equivalent required; Associates preferred.
• Minimum 2 years of relevant experience with Associates degree; minimum of 4 years of relevant experience with HS diploma.
• Minimum of one year of customer service or help desk support experience.
• Proficiency with Microsoft Office Suite.
• Must meet security eligibility requirements.

Responsibilities

• Provide professional customer service and administrative support.
• Respond to and resolve complex customer questions by researching issues and applying established policies and procedures.
• Document customer interactions accurately and maintain detailed records in applicable systems.
• Escalate complex issues when appropriate and ensure timely resolution.
• Process requests, verify information, and maintain data accuracy across various systems.
• Collaborate with internal teams to resolve customer concerns and improve service delivery.
• Maintain confidentiality of sensitive financial and personnel information.
• Meet established productivity, quality, and customer satisfaction standards.
• Performs additional duties as assigned.

Skills

Customer service

Microsoft Office

Security eligibility

Education

High school diploma or equivalent

Associate's degree preferred

Job description

TechOp Solutions International is seeking Customer Service Representatives (CSRs) to provide high-quality service and administrative support. The CSR will be the primary contact for customers, handling inquiries, resolving issues, and following established policies to ensure satisfaction and performance.

This position is currently remote; however, candidates must reside in or near Austin, Texas. Responsibilities include documenting interactions, researching issues, and collaborating with