Remote-Eligible Residential CSR — Scheduling & Service

ABC-Home-; Richardson (TX); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401(k) with company match

Paid Time Off

Training and development

Work from home up to 2 days/week after

Job summary

ABC Home & Commercial Services of DFW is hiring a Residential Customer Service Representative (CSR) to handle customer inquiries and schedule appointments. You will communicate with customers, technicians, and managers to ensure smooth service delivery in a fast-paced environment.

The role emphasizes strong communication, teamwork, and accurate data handling, with a focus on providing exceptional customer service.

Qualifications

• Prior customer service or call center experience is preferred.
• Excellent organizational and prioritization skills to manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Proficiency in basic billing concepts.
• Strong computer skills including email, instant messaging, and various software applications.
• Excellent written communication skills with strong attention to detail.
• Excellent time management skills and a strong team player attitude.

Responsibilities

• Respond to incoming phone calls in a professional and timely manner.
• Communicate effectively with customers, technicians, and service managers to ensure seamless service delivery.
• Provide accurate and up-to-date information to customer inquiries.
• Schedule appointments efficiently and manage customer calendars.
• Resolve customer issues promptly and professionally, providing timely feedback to supervisors.
• Maintain accurate customer records and promptly update account information.
• Contribute to team efforts and collaborate with colleagues to exceed customer expectations.
• Attend mandatory meetings, training sessions, and call monitoring sessions.
• Participate in assigned tasks such as month-end procedures and call reports.
• Maintain a positive and professional demeanor with all customers, colleagues, and supervisors.

Skills

Customer service

Communication

Organization

Billing concepts

Computer skills

Written communication

Time management

Team player

Bilingual Spanish (nice to have)

Education

High school diploma or GED

Job description

ABC Home & Commercial Services of DFW is hiring a Residential Customer Service Representative (CSR) to handle customer inquiries and schedule appointments. You will communicate with customers, technicians, and managers to ensure smooth service delivery in a fast-paced environment.

The role emphasizes strong communication, teamwork, and accurate data handling, with a focus on providing exceptional customer service.