Remote-Eligible B2B Collections Specialist

Stord; Atlanta, Northern (GA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Stord is seeking a Collections Specialist to own collections for a defined set of accounts, pro-actively managing due dates and cash flow. You will collaborate with AR & Cash Operations and the Credit & Collection Manager, while leveraging NetSuite and related tools to keep aging in check.

You’ll build strong customer relationships, document every touch, and help drive key metrics like DSO and time-to-resolution while traveling to our Atlanta HQ when required.

Qualifications

• 2+ years of B2B collections, AR, or credit experience.
• Experience in logistics, distribution, or high‑volume accounts is a plus.
• Clear, confident, professional communication with customers.
• Comfort working with ERP systems and learning new tools quickly.

Responsibilities

• Manage day-to-day collections for an assigned segment of accounts, ahead of due dates.
• Run outreach and follow-up cadences by phone and email; log touches for team visibility.
• Track promises-to-pay, follow up on commitments, escalate high-risk accounts.
• Partner with AR & Cash Operations on disputes, short-pays, and reconciliation questions.
• Work inside NetSuite and collections tools to manage queues, aging, and ownership.
• Escalate accounts needing credit-limit review or third-party collections.
• Contribute to DSO, contact coverage, and time-to-resolution metrics.

Skills

B2B collections

AR experience

Credit experience

Communication

Tools

NetSuite

Job description

Stord is seeking a Collections Specialist to own collections for a defined set of accounts, pro-actively managing due dates and cash flow. You will collaborate with AR & Cash Operations and the Credit & Collection Manager, while leveraging NetSuite and related tools to keep aging in check.

You’ll build strong customer relationships, document every touch, and help drive key metrics like DSO and time-to-resolution while traveling to our Atlanta HQ when required.