Remote B2B Collections Specialist | Cash Flow Focus

Air Control Concepts; Norfolk (VA); Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Professional Development

Job summary

AIR Control Concepts in Norfolk, VA or remote is seeking a Collections Specialist to drive timely invoice collections, manage aging, and reduce DSO while protecting customer relationships. You will coordinate with sales, project management, and customer service, investigate disputes, negotiate payment plans, and maintain accurate documentation of contacts and commitments.

Required: 3-5 years in B2B collections, an associate degree in finance or accounting, and experience with Oracle or FACTS;

Qualifications

• 3-5 years of B2B collections experience with a track record of reducing past-due balances.
• Strong, professional communication and negotiation skills with the persistence to follow accounts through to resolution.
• Experience with accounting software such as Oracle, FACTS, or similar platforms.

Responsibilities

• Own the accounts receivable aging report, contacting every past-due account promptly and following a consistent outreach cadence until payment is received.
• Make daily collection calls and send follow-up communications on outstanding invoices, securing firm payment commitments and documenting each contact.
• Investigate and resolve billing discrepancies, disputes, and short payments that are delaying collection, partnering with internal teams to clear roadblocks.
• Negotiate payment plans within company guidelines and monitor compliance with committed arrangements.
• Identify high-risk and chronically delinquent accounts, recommend escalation steps, and prepare documentation for further action when necessary.
• Track and report on collections activity, aging trends, and DSO, and contribute to strategies that reduce overdue balances.
• Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position.

Skills

Communication

Negotiation

Persistence

Education

Associate's degree in finance or accounting

Bachelor's degree in finance or accounting

Tools

Oracle

FACTS

Job description

AIR Control Concepts in Norfolk, VA or remote is seeking a Collections Specialist to drive timely invoice collections, manage aging, and reduce DSO while protecting customer relationships. You will coordinate with sales, project management, and customer service, investigate disputes, negotiate payment plans, and maintain accurate documentation of contacts and commitments.

Required: 3-5 years in B2B collections, an associate degree in finance or accounting, and experience with Oracle or FACTS;