Customer Success Associate

EHS Insight; Elm (PA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forex

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability coverage (short/long-term)

Life insurance+401(k) with employer-m̂

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to onboard customers and ensure success with our cloud-based EHS/SaaS platform. You will work remotely, collaborating with cross-functional teams to help customers maximize value.

The role emphasizes onboarding, handling tickets, proposing add-ons, and communicating new features. A Bachelor's degree is preferred with 1–3 years in customer success in tech, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's degree preferred with 1–3 years in customer success or similar.
• Experience in technology or SaaS is desirable.
• Strong communication and problem-solving abilities; customer-focused mindset.

Responsibilities

• Own customer onboarding, guiding users to value and resolving setup issues.
• Respond to support tickets and propose optimal solutions with clear pros/cons.
• Follow processes to ensure high customer satisfaction and alignment with goals.
• Identify opportunities to upsell additional modules and demo features to customers.
• Inform customers about new features and how they benefit their use cases.
• Learn the software and domain knowledge to effectively support customers.
• Work with the team to continuously improve onboarding and processes.

Skills

Customer-centric

Communication

Active listening

Problem solving

Organizational skills

Self-motivation

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Currently hiring in the following states: AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI

EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.

Job Summary: Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.

Responsibilities

In this role you will:

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Qualifications

• Bachelor's Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage - including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance401(k) with employer match
• Access to legal services and additional voluntary benefits
• Fully remote work environment

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Who you will be working for

EHS Insight helps organizations protect their people, stay compliant and run safer, more sustainable operations. More than 1 million users in manufacturing, energy, healthcare, construction and the public sector rely on its cloud-based EHS, QMS and ESG platform to improve accountability, collaboration and safety visibility. Teams use it to manage incidents, audits and inspections, training and competency, compliance obligations and environmental data in one place. Built-in AI, including an MCP Connector that links the platform to customers' own AI tools, helps teams spot hazards earlier and close corrective actions faster. A mobile app that works offline brings the platform to the field. EHS Insight's strengths in incident, safety, audit and training management have earned recognition in the Verdantix Green Quadrant for EHS Software. The company is headquartered in Houston, Texas. Learn more at ehsinsight.com.

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!