Remote EHR Support Specialist

Zohorecruit; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Legal benefits

Disability coverage

Life insurance

Paid time off

Bonus program

Employee rewards

Job summary

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a fully remote role. You will screen, diagnose, research, and resolve end‑user issues related to software applications, systems, devices, user access, and hardware through phone, online, and email support channels.

You will collaborate with senior staff to ensure timely resolution, document requests, and expand knowledge of front‑end and back‑end system functionality to guide users to solutions.

Qualifications

• Associates degree in Business, Computer Science, or related field.
• 1 year of application support experience or 3 years in technical support.
• Strong troubleshooting and customer service skills.
• Knowledge of network, server, and desktop administration basics.
• Ability to understand and apply customer service techniques.

Responsibilities

• Respond to end‑user requests for application support via phone, online, and email.
• Guide users through issue resolution and document care tickets.
• Collaborate with senior staff to ensure timely problem resolution.
• Maintain courteous, results‑oriented service and expand knowledge of system functionality.
• Handle multiple requests and contribute to special projects as needed.

Skills

Troubleshooting

Customer service

Interpersonal skills

Time management

Team collaboration

Independent work

Education

Associate's degree

Bachelor's degree preferred

Tools

Network fundamentals

Server administration

Desktop administration

Job description

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a fully remote role. You will screen, diagnose, research, and resolve end‑user issues related to software applications, systems, devices, user access, and hardware through phone, online, and email support channels.

You will collaborate with senior staff to ensure timely resolution, document requests, and expand knowledge of front‑end and back‑end system functionality to guide users to solutions.