Remote EHR Support Agent I — Clinical Service Desk

Healthtech Inc; Northern (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Job summary

Healthtech Inc. seeks a Clinical Service Desk Agent I to support physicians and clinicians by diagnosing and resolving EHR issues across Epic, Cerner, Meditech, and other systems.

This remote role requires strong customer service, analytical thinking, and the ability to work evenings, weekends, or holidays as needed. You will document investigations, escalate when necessary, and collaborate with the service desk to improve first contact resolution while maintaining HIPAA compliance and

Qualifications

• 3+ years knowledge with Epic, Cerner, Meditech, or other EHR systems.
• 3+ years healthcare experience in a hospital or clinical setting.
• 3+ years customer service experience.
• Intermediate understanding of Healthcare Terminology and basic IT competencies.
• Strong analytical and technical skills.
• Excellent customer service and communication skills, written and verbal.
• Ability to remain calm in stressful environments.
• Ability to learn new software quickly.
• Flexible in schedule to work nights, weekends, and/or holidays.

Responsibilities

• Troubleshoot and resolve EHR issues for physicians and clinicians.
• Analyze issues remotely via phone and tools to identify root cause.
• Document investigations and troubleshooting steps in ITSM tickets and escalate as needed.
• Maintain professional customer service and composure in high-pressure situations.
• Escalate high-priority issues to the appropriate team for patient care.
• Document and share resolutions to improve first contact resolution.
• Collaborate with Service Desk and adhere to HIPAA and client policies.

Skills

Epic knowledge

Cerner knowledge

Meditech knowledge

Healthcare experience

Customer service

Analytical thinking

Problem solving

Typing speed

Stays calm

Tools

ServiceNow

Remedy

Cherwell

Zendesk

Remote access tools

Job description

Healthtech Inc. seeks a Clinical Service Desk Agent I to support physicians and clinicians by diagnosing and resolving EHR issues across Epic, Cerner, Meditech, and other systems.

This remote role requires strong customer service, analytical thinking, and the ability to work evenings, weekends, or holidays as needed. You will document investigations, escalate when necessary, and collaborate with the service desk to improve first contact resolution while maintaining HIPAA compliance and