Remote Application Support Specialist

Zohorecruit; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Legal benefits

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

Cantata Health Solutions, LLC is a remote-first employer looking for a Customer Support Specialist to be the friendly, patient first point of contact for application support requests. You’ll gather information, document issues, and escalate when needed to ensure timely, courteous resolutions.

You will expand product knowledge, troubleshoot effectively, and maintain service-request records with a detail-oriented approach while collaborating with teammates and contributing to a positive customer

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3 years of customer-service experience; healthcare IT experience a plus.
• Strong troubleshooting and ability to follow/participate in technical discussions.
• Excellent interpersonal, team-building, and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to incoming calls, emails, and online requests for basic application support.
• Gather information, document issues, and triage requests for prompt resolution.
• Triaging and diagnosing customer issues using established procedures and scripts.
• Explain solutions in a clear, patient, and professional manner.
• Maintain documentation and track service requests in the tools.
• Participate in team meetings and training; follow supervisor guidance.

Skills

Customer service

Troubleshooting

Technical discussions

Interpersonal skills

Time management

Teamwork

Education

Associate degree in CS/IT or related field

Tools

IT certifications

Job description

Cantata Health Solutions, LLC is a remote-first employer looking for a Customer Support Specialist to be the friendly, patient first point of contact for application support requests. You’ll gather information, document issues, and escalate when needed to ensure timely, courteous resolutions.

You will expand product knowledge, troubleshoot effectively, and maintain service-request records with a detail-oriented approach while collaborating with teammates and contributing to a positive customer