Support Services Specialist

Zohorecruit; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Legal benefits

Disability coverage

Life insurance

Paid time off

Bonus program

Employee rewards

Job summary

Cantata Health Solutions, LLC is seeking a Support Services Specialist I for a fully remote role. You will screen, diagnose, research, and resolve end‑user issues related to software applications, systems, devices, user access, and hardware through phone, online, and email support channels.

You will collaborate with senior staff to ensure timely resolution, document requests, and expand knowledge of front‑end and back‑end system functionality to guide users to solutions.

Qualifications

• Associates degree in Business, Computer Science, or related field.
• 1 year of application support experience or 3 years in technical support.
• Strong troubleshooting and customer service skills.
• Knowledge of network, server, and desktop administration basics.
• Ability to understand and apply customer service techniques.

Responsibilities

• Respond to end‑user requests for application support via phone, online, and email.
• Guide users through issue resolution and document care tickets.
• Collaborate with senior staff to ensure timely problem resolution.
• Maintain courteous, results‑oriented service and expand knowledge of system functionality.
• Handle multiple requests and contribute to special projects as needed.

Skills

Troubleshooting

Customer service

Interpersonal skills

Time management

Team collaboration

Independent work

Education

Associate's degree

Bachelor's degree preferred

Tools

Network fundamentals

Server administration

Desktop administration

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

The Support Services Specialist is responsible for screening, diagnosing, researching, and resolving a broad range of end-user issues related to software applications, systems, devices, user access, and hardware. This role conducts analysis and troubleshooting of application configuration, functionality, and technical problems of moderate complexity through telephone, online, and email support channels. The Support Services Specialist I collaborates closely with senior support staff to ensure timely and comprehensive problem resolution and serves as a subject‑matter resource for Customer Support Specialists. The Specialist leverages a solid working knowledge of technical principles and application functionality to identify issues and provide solutions, while accurately documenting, tracking, and monitoring all service requests.

Essential Duties and Responsibilities

• Responds to incoming calls, emails and online requests for assistance from end‑users needing application support or technical assistance related to hardware, software, and/or network issues in a timely and professional manner.
• Continue to expand knowledge of front‑end and back‑end system functionality to effectively guide end‑users through issue resolution and support them in achieving desired outcomes.
• Troubleshoot application and/or technical issues for hardware, software, or network issues; seek assistance from Sr. Support Specialists, or a more experienced application or technical support team member as needed.
• Always maintain a high level of courteous and result‑oriented customer service.
• Other duties and/or projects as assigned

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associates degree* in Business, Computer Science, or other closely related fields.
• 1 year directly related experience providing application support on an EHR or 3 years of professional work experience in application or technical support.
• Strong troubleshooting skills.
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
• Demonstrate ability to understand and apply customer service techniques to address issues with PC‑based tools and products; provides effective, solutions‑focused customer support.
• Exceptional interpersonal and team building skills.
• Effective organization and time management skills with the demonstrated ability to handle multiple requests at once.
• Ability to work independently and within a team environment.

Preferred Qualifications

• Bachelor’s degree in computer science, computer programming, computer information systems, or database administration, or closely related field.
• Certifications in IT related fields.
• Professional work experience in healthcare industry, medical billing, or accounting highly preferred.

* An alternative combination of education, credentials and experience may be substituted for education.

Fully Remote Workforce

As a virtual‑first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

Benefits

• medical, dental, and vision insurance
• 40l(k) with match
• legal benefits
• short‑term and long‑term disability coverage
• life insurance
• paid time off
• Team members can reward each other with points to celebrate everyday wins and going above and beyond.
• Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.